Terms and Conditions

CUSTOM-MADE ORDER AND MADE TO ORDER
WEDDING GOWNS – EVENING GOWNS – ACCESSORIES
READY TO WEAR – ALTERATION REQUIRED ITEM
[APPLIED SINCE JANUARY 2017 UNTIL FURTHER NOTICE]

 

DEPOSIT

The quote is valid within 30 days.

Deposit required to ensure the quote is valid.

The sketch usually takes 3-4 weeks to be finished after the deposit.

The dress order takes a minimum of 4 months to be finished but we also work with rush orders if your wedding date is not within this time span.

 

PAYMENT PLAN

  • First Deposit 30% of the total amount of order must be made to hold the order on board and is non-refundable
  • Second Deposit 30% of the total amount of order must be made by the date of measurement (strictly not after the first fitting)
  • Last payment 40% plus any additional cost** must be made by cash only on the collecting day

*Please attach the Quotation or Invoice number on the Reference space when making payment via Bank Transfer.

*Please keep the transaction or cash receipt and the signed Term and Conditions for your record.

**Addition cost is the cost excluded on the original quotation that might be considered such as alterations (out of the final design), dry clean service, veils, and accessories etc.

 

SKETCH

Sketches are imaginary products that describe the dress silhouette combined with lace motifs to express the spirit of the dress and the customer’s expectation. Sketches are usually in black and white, and the threading/lace design rate will vary due to the actual measurements of the customer’s figure. We do not completely guarantee the actual product will be like castings with drawings.

Since each person has a different body shape and size, customers should expect that there might be some acceptable differences between the research images provided and the actual finish product, or even our sample dress in-store that you based on to place an order.

 

 

FITTING AND ALTERATION

Customers need to commit at least 3 fitting stages to achieve the best result of the dress:

BASE – to achieve the right colour, dress length, fitment and how all the cut sit on the figure, the actual shoes required

DECORATION – to achieve the lace replacements, beading level, final confirmation shoes height

FINAL TOUCH – final adjustment with extra detailing

We offer all fitting and alteration for FREE following the final design has been agreed by the customer.

Any alteration request out of the final/agreed design would occur an additional charge which is payable on the last payment

SHOES – Height of the shoes is customers’ responsibility and must be determined on the first fitting. Changing the height of shoes or any related factors after the first fitting that might affect the dress length, an additional charge will be at customer’s cost.

 

PHOTO & PUBLICITY POLICY

At em Bridal Boutique we reserve the right to public our designs/dress photos using customers’ image provided, images are taken from fittings by us at our studio or customers’ place for advertising purposes.

Photographs will mostly use on our website www.embridalboutique.com.au – our social media channels such as Facebook or Instagram and our other advertising channels.

 

REPLACEMENT AND ALTERATION

If you believe that your dress or item contains a fault, or is not what you ordered either what the final design included, to be eligible for FREE replacement, alteration or refund, please contact us via:

Email your concerns to info@embridalboutique.com.au or text to 0431 717 999 with your invoice number, photos and a detailed explanation of the fault or issue within 20 days of receiving the finished item; or

em Bridal Boutique Sydney Studio
6 Teal Place Hinchinbrook NSW 2168

 

REFUND & CANCELLATION

As our wedding dresses are made/altered to order just for you, please work with our professional consultant (whether in-store or online) to choose your style dresses, colour and size carefully because we cannot offer any returns or exchange on bridal gowns, evening gowns or any sewing products in the unlikely case of significant manufacturing faults.

We understand that sometimes a bride will CHANGE HER MIND before she receives her dress. If this is you, please remember that production of your dress begins as soon as your deposit is paid, after which you can either:

  • Forfeit the 50% deposit and em Bridal Boutique retains your dress; or
  • Pay the total invoice and you keep the dress yourself.

A refund will only be offered in cases of major manufacturing faults, the existence will be determined at the discretion of our team, after a thorough assessment of your item.

For overdue orders to pick up & last pay within 15 business days, it is considered as em Bridal Boutique’s property and all previous payments are non-refundable.

We always hope that you will love your #emdress as much as we do.

 

HIRING DRESSES

  • Hiring cost is included alteration and dry-cleaning fee.
  • Hiring term is within 5 days only. Extra day required or late return will be surcharged 10% per day. 
  • The dress must be returned by the last day of agreed hiring term and must be in the same condition when pick-up.  
  • There’s a bond security required when pick-up which is refundable when return.

When do you need to pay an extra cost:

  • Tough stains that required special cleaning/washing.
  • Tears/scratches that required alterations/replacement.
  • Big damage or dress missing will cause the bond is non-refundable.

 

THANK YOU FOR YOUR BUSINESS